Return Policy Page
1. Product Damage:
-Photos/videos confirming product damage (e.g., cracks, dents). Photos/videos showing the condition of the product's inner and outer packaging.
2. Product with Partial Functionality:
-Photos/videos showing the product malfunctioning (e.g., the product still doesn't work even with batteries or a power source).
3. Missing Items:
-Photos/videos showing the received package and the quantity of items, clearly showing any missing items.
-Shipping documents inside the package as proof.
-Alternatively, the total weight of the package as measured on a weighing machine can be provided.
4. Received Incorrect Item:
- Photos/videos showing the received package and the actual item.
- Screenshots of the product purchased from the seller's store in the app.
- If the discrepancy is due to incorrect product size/weight, please provide photos showing the difference measured with a measuring tool.
5. Received counterfeit goods:
- Photos/videos of the received package and the actual product
- Photos of the package, the product's appearance, and the accompanying receipt
- Screenshots of genuine products/official website/other documents (e.g., product serial number, brand trademark, official website images, etc.)
